1Your account

• An account is created for you after you purchase a course, or when our team invites you. Public self-registration is not available.
• Your account is personal. Only you may use it — sharing your login or your access with anyone else is not allowed.
• Keep your password confidential and tell us at team@render.camp if you suspect someone else has used your account.
• To protect paid content we may limit the number of devices or simultaneous sessions per account and may sign you out of other devices.

2Buying a course

Payments are processed by one of two payment providers, depending on the checkout you use: PayPro Global or WayForPay. The provider is shown at checkout, and its own terms of sale also apply to the payment.

• PayPro Global acts as our authorised reseller and Merchant of Record. It resells the course to you, charges the price shown at checkout (including any applicable taxes) and issues your invoice.
• WayForPay processes the payment on behalf of Render.Camp. After a successful payment you receive an electronic payment receipt. WayForPay checkout does not collect business details (such as company name, address or VAT number), so we cannot issue a company invoice for purchases made through WayForPay. If you are buying as a business and need an invoice, please choose PayPro Global checkout or contact us at team@render.camp before paying.

Your card or bank details are entered only on the payment provider's secure page. Render.Camp does not receive, see or store them. Once the payment is confirmed, access to the course is granted to your account automatically.

The price and the course details (format, number of lessons, access period) are those shown at the moment you pay. After you have paid, the price is fixed for your purchase.

3Courses and access period

• Courses are delivered online. Recorded courses, including Black Friday promotional courses, the Intensive Course and the AI Filmmaking Course, are made available immediately after payment. Unless the course page says otherwise, you have access to the course materials for one (1) year from the date of purchase.
• You are responsible for having a computer, software and internet connection that meet the course's technical requirements.

4Withdrawal and refunds

Black Friday promotional courses, the Intensive Course and the AI Filmmaking Course are digital products with immediate access to pre-recorded content. By buying them you expressly agree to receive this access straight away, and these purchases are final and non-refundable, except in the exceptional cases (such as a serious medical condition or failure to provide access within 48 hours of payment) or where applicable law requires otherwise.

The full conditions, including how to request a refund and what to do before opening a payment dispute, are described in our Refund & Cancellation Policy. Nothing in these Terms limits your mandatory consumer rights.

5Protection of course content

Lessons, recordings, scenes, texts and other materials are protected by copyright and are licensed to you for your personal, non-commercial learning only. You may not:

• download, record, screen-capture, copy or store lessons outside the Platform;
• share course materials or your access with anyone, publicly or privately;
• resell, publish or use course materials for commercial purposes;
• bypass or disable any protection measure, or use bots, scrapers or other automated tools on the Platform.

To protect our content we use technical measures, including personalised watermarks that may show or embed your account identifier (such as your email) in lesson videos. These let us trace leaked copies back to the account they came from.

6Acceptable use

On the Platform and in the course community you agree not to:

• insult, harass or threaten other students or the Render.Camp team;
• post spam, provocative or hateful content, or anything illegal;
• interfere with the Platform's operation or security, or try to access accounts, data or areas that are not meant for you;
• collect or track information about other users.

7Suspension and termination

If you breach sections 1, 5 or 6, we may suspend or end your access to courses and community channels. Where possible we will tell you the reason by email; you can reply to dispute it. You will still be able to sign in to see your account and payment history. A breach of these sections is not a reason for a refund, except where the law requires otherwise. If a breach causes us damage (for example by distributing course materials), we may claim compensation.

8Community

Some features run on third-party services such as Discord. Their own terms apply there. Access to members-only channels follows the status of your Render.Camp account and ends when your course access ends or is suspended.

9Changes to these Terms

We may update these Terms, for example when we add features or when the law changes. We will notify you of material changes by email or on the Platform at least 14 days before they take effect. If you do not agree, you can stop using the Platform before that date; continuing to use it afterwards means you accept the updated Terms. Changes do not affect courses you have already paid for in a way that reduces what you bought.

10Governing law and disputes

These Terms are governed by the laws of Portugal. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence. Please contact us first at team@render.camp — we will reply to a complaint within 20 days. Consumers may also refer a dispute to a consumer arbitration centre; the list of centres is available at consumidor.gov.pt. Otherwise, disputes are settled by the competent courts of Portugal or of your country of residence, where the law allows you to choose them.

If any part of these Terms is found invalid, the rest remains in force.

1What data we process

• Account data — name, email, password (stored only as a secure hash) and, if you add them, your photo, phone, date of birth, bio, position, company, country, city, social profile links and other contacts.
• Purchase data — what you bought, order identifiers, amount, currency, dates and, where available, the invoice or receipt link, received from our payment partners PayPro Global or WayForPay. Your card or bank details are processed only by the payment provider — we do not receive, see or store them.
• Course activity — your enrolments, homework and renders you upload, comments, review requests, mentor feedback (including annotated images and recorded video walkthroughs), course feedback and certificates.
• Community data — if you connect Discord, your Discord user ID, so we can add you to our server and manage your member role.
• Technical and security data — IP address, browser and device information of your sessions, sign-in attempts, and records of actions such as deleted uploads.
• Messages to us — the details you leave when you ask us to call you back or write to us.

2Why we use it and on what legal basis

• To provide the courses and the Platform — creating your account, giving access to what you bought, homework review, certificates, account emails (performance of our contract with you).
• To protect our content and the Platform — preventing account sharing and abuse, rate-limiting sign-ins, and personalised watermarks in lesson videos that let us trace leaked copies (our legitimate interest in protecting our courses and users).
• Accounting and tax — keeping purchase, invoice and receipt records (legal obligation).
• Showing works in our materials — as described in our Terms of Service, with credit to you; you can object at any time (legitimate interest).
• Marketing emails — only if you agreed to receive them; you can unsubscribe at any time (consent).

3Who can see your data

Only the Render.Camp team members who need it to process your order, give you access to the lessons you bought and answer your questions can see your data. We never sell your data.

When you buy a set on this Black Friday page or contact us, we use these service providers (processors):

• PayPro Global — payment processing, invoicing and tax (as reseller and Merchant of Record they are also a controller of your payment data);
• WayForPay — payment processing and payment receipts (they process your payment details under their own terms and privacy policy);
• WhatsApp (Meta) — if you write to us on WhatsApp, your phone number and messages are processed by WhatsApp under its own terms;
• Vercel — hosting and file storage for the render.camp platform where your lessons are delivered;
• Neon — database, hosted in the EU (Frankfurt);
• Resend — sending account and course emails, including your access details;
• Cloudflare — secure video delivery;
• Discord — the course community, if you connect it.

Some of these providers process data outside the European Economic Area (mainly in the United States). Where this happens, the transfer is protected by the European Commission's Standard Contractual Clauses or the EU–U.S. Data Privacy Framework.

4How long we keep it

• Account data and course activity — while your account is active and for up to 2 years after your last course access ends, then deleted or anonymised;
• Purchase, invoice and receipt records — 10 years, as required by Portuguese tax law;
• Session and security logs — for as long as needed for security, normally no longer than 12 months;
• Call-back requests and messages — up to 12 months.

5Cookies and local storage

We use only what is strictly necessary for the Platform to work: a session cookie that keeps you signed in, and your browser's local storage for preferences such as the colour theme and which course updates you have already seen. We do not use advertising or analytics cookies. If this changes, we will ask for your consent first.

6Your rights

You can ask us to access, correct, delete or export your data, to restrict its processing, or object to processing based on our legitimate interest. Where we rely on your consent, you can withdraw it at any time. Write to team@render.camp — we reply within one month. Some data we must keep by law (for example invoices) even if you ask us to delete your account.

You also have the right to complain to a data protection authority — in Portugal, the Comissão Nacional de Proteção de Dados (cnpd.pt), or the authority in your country of residence.

7Security

Data is encrypted in transit, passwords are stored only as hashes, access to courses and files is checked on every request, and only the team members who need it have administrative access.

8Children

The Platform is intended for adults. If you are under 18, you may use it only with the consent of a parent or guardian.

9Changes

We will update this policy when our practices change and notify you of material changes by email or on the Platform.

1Non-refundable digital courses

The following RenderCamp courses are considered non-refundable digital products:

• Black Friday Promotional Courses
• Intensive Course
• AI Filmmaking Course

These courses provide immediate access to pre-recorded educational content and the RenderCamp learning platform upon purchase.

Due to the digital nature of these products and the immediate availability of course materials, all purchases are considered final and non-refundable, except under the exceptional circumstances outlined below or where otherwise required by applicable law.

2Exceptions to the no-refund policy

Refund requests may be considered only under the following circumstances:

A. Serious medical conditions

A refund may be considered if the customer experiences:

• serious illness or hospitalization;
• serious mental health conditions.

Customers must provide appropriate supporting medical documentation confirming that their condition significantly prevents them from participating in or completing the course.

Each request will be reviewed individually, and approval will be determined based on the circumstances and supporting documentation.

B. Failure to provide course access

Customers are eligible to request a refund if RenderCamp fails to provide access to the purchased course within 48 hours of successful payment, provided the delay is attributable to RenderCamp.

3Immediate access and right of withdrawal

By purchasing any of the courses listed above, customers expressly consent to receiving immediate access to digital educational content.

Where permitted by applicable law, customers acknowledge that they may lose their statutory right of withdrawal once the supply of digital content begins, provided all legally required consents and acknowledgments have been obtained.

These courses are not subject to a standard voluntary refund policy due to their pre-recorded nature and immediate accessibility.

Nothing in this policy limits mandatory consumer rights under applicable law.

4Chargebacks and payment disputes

Before initiating a chargeback or payment dispute through a bank or payment provider, customers are strongly encouraged to contact RenderCamp directly and explain the reason for their refund request.

Our team will review the situation and attempt to resolve any concerns.

RenderCamp reserves the right to provide transaction records, proof of course access, and applicable Terms & Conditions to payment providers in response to chargeback claims.

This policy does not restrict customers’ statutory rights to initiate legitimate payment disputes.

5Refund request procedure

To request a refund under the exceptional circumstances described above, customers must contact RenderCamp support at team@render.camp and provide:

• full name and purchase details;
• name of the purchased course;
• reason for requesting a refund;
• supporting medical documentation, if applicable.

All refund requests are reviewed individually. Approved refunds will be processed through the original payment method and payment provider (PayPro Global or WayForPay).

6Acceptance of terms

By completing a purchase, customers acknowledge that they have read and understood this Refund & Cancellation Policy.

All purchases of Black Friday Promotional Courses, Intensive Course, and AI Filmmaking Course are considered final and non-refundable, except under the exceptional circumstances described above or where otherwise required by applicable law.